Rapcrushers ("we" and "us") is the operator of (https://www.rapcrusher.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
COVID-19 Update: You can also find the latest updates on our response to COVID-19 here https://rapcrusher.com/pages/covid-19
We ship almost worldwide. Nonetheless, there is a small list of countries that we cannot accept deliveries to. This is mostly down to international embargoes or problems getting goods through customs. You will be notified if we’re unable to ship to a specific location.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for the shipping costs to the customer.
3. Delivery Terms
3.1 Shipping Time
Our delivery time frame is 7-15 days. Please do not worry if your tracking number has been slow in getting updates as this largely depends on the carriers. If your tracking number has not been updated for over 30 days, kindly contact our team to request a refund for your purchase. For remote places, the shipping time might take a little longer.
Courier companies include DHL, FedEx, EMS International, UPS, USPS, and shipping couriers available in your country.
When shipping within the contiguous U.S., your order will arrive within these delivery estimates based on your location.
NOTE: In many areas, Saturday and Sunday delivery may be available. If weekend delivery is available to your destination, it will be specified on the product page and/or during checkout. Some special models will take longer to get.
NOTE: As the COVID-19 pandemic is growing more complicated and deadly all over the world, the processing and shipping time may be delayed.
3.2 Dispatch Time
Orders are usually dispatched within 1 business day of payment of the order. For some special items that are not available at that time, it might take longer to dispatch.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3.3 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
3.4 P.O. Box Shipping
Rapcrushers will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
3.5 Military Address Shipping
We are able to ship to military addresses using postal services. We are unable to offer this service using courier services.
3.6 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
3.7 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us at https://rapcrusher.com/pages/contact-us so that we can conduct an investigation.
If the tracking information shows that your shipment has not been updated by the carrier within 30 days, kindly let us know and we will issue a full refund immediately. You can always be sure that your will either receive your purchase or your payment back.
4. Tracking Notifications
Upon dispatch, customers will be notified by email with a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Please note that payment gateways will always deduct 5% from your total refund as transaction fee.
In case you change your mind and want to cancel your order, please contact us as soon as possible.
If the order has not been sent, we can help you cancel your order. On the contrary, if the order has been shipped, we cannot cancel it. (In case there is no tracking number but the goods are being processed at the shipping center is also counted as sent).
You can also find the most asked questions here https://rapcrusher.com/pages/help-center#/
Can’t find what you’re looking for? Send us a little note. Contact us https://rapcrusher.com/pages/contact-us